FAQ

1. What is SpiderInk Designs?

SpiderInk Designs is a Utah-based creative studio specializing in gothic, alternative apparel, and fantasy-inspired art prints. Our unique creations draw inspiration from dark stories, eerie fairytales, and the macabre, capturing the essence of a fantastical and otherworldly realm. Each design is crafted with a blend of traditional and digital techniques, offering a distinctive touch that resonates with those who embrace the unconventional.

2. What types of products do you offer?

At SpiderInk Designs, we offer a diverse range of products that reflect our brand's unique blend of dark, whimsical, and Americana themes:

• Apparel: Our collection features T-shirts, hoodies, and more, adorned with designs ranging from gothic elegance and dark fantasy to playful whimsy and rugged Americana. Each piece is crafted to help you express your individuality.

• Art Prints: Discover our high-quality art prints, capturing everything from eerie fairytales and macabre scenes to enchanting fantasies, patriotic unity, and nostalgic Americana. Perfect for adding a touch of mystery, charm, or a sense of American heritage to your space.

• Home Decor: Enhance your living space with our distinct mugs, accessories, and more. Whether you're drawn to the mysterious, whimsical, or nostalgic, our home decor brings a blend of the dark and delightful into your everyday life.

3. How do I place an order?

To place an order, simply browse our online store at spiderinkdesigns.com, select your favorite items, and add them to your cart. When you're ready, proceed to checkout, where we offer secure payment options through Swipe and PayPal.

4. Do you ship internationally?

Yes, we proudly offer international shipping to many countries around the world. Shipping rates and delivery times may vary depending on your location. For specific details, please refer to our Shipping Policy where you'll find everything you need to know about getting our unique products delivered to your door, no matter where you are.

5. How long will it take to receive my order?

We typically process and ship your order within 3-5 business days or faster whenever possible. Delivery times will vary based on your location and the shipping method you choose at checkout. For detailed delivery estimates, please refer to our Shipping Policy. We're committed to getting your unique products to you as quickly as possible!

6. What is your return policy?

Because our products are made to order, we only accept returns for defective or damaged items. If you receive a defective or damaged product, please contact us within 14 days of receiving your order to arrange a return or exchange. The item must be unused and in its original condition. For more details, please see our Returns and Refunds Policy.

7. How can I contact customer service?

If you have any questions or concerns, feel free to reach out to us via email at spiderinkdesigns. We're here to help and aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we're committed to providing you with the best service possible.

8. How do I use my discount code?

Using your discount code is easy! Just enter the code in the designated field during checkout, and your discount will be applied to your order total before payment. Please keep in mind that discount codes cannot be combined with other offers. If you have any questions or run into any issues, we're here to help!

9. How is my personal information used?

We use your personal information to process orders, communicate with you, and enhance our services. Additionally, we utilize tools like Google Analytics to better understand your preferences and improve your shopping experience. Rest assured, we do not sell your information to third parties. We take your privacy seriously and handle your data with the utmost care. For more details, please refer to our Privacy Policy.

10. Do you offer custom designs or commissions?

Like one of our designs but have a special request? We’re happy to chat about personalizing an order for you. While we don’t offer fully custom designs or commissions at this time, we can work with you to customize existing products, such as altering or removing text or artwork. Customization availability is evaluated on a case-by-case basis, and additional fees may apply depending on the complexity of the changes. Please note that since all items are made to order, no returns or refunds will be given on personalized orders unless the item is defective. If you receive a defective item, send us a picture, and we’ll do our best to replace it as quickly as possible.

11. Can I track my order?

Absolutely! Once your order has shipped, you’ll receive an email with tracking information. This will allow you to follow your package's journey from our studio to your doorstep. Rest assured, you can stay updated every step of the way until your order arrives.

12. Are your products ethically made?

Yes, we are committed to ensuring that our products are produced responsibly. We carefully select suppliers and print-on-demand services that adhere to ethical and sustainable practices. Our goal is to create products you can feel good about, knowing they are made with respect for both people and the planet.

13. How can I stay updated on new products and promotions?

Stay in the loop by subscribing to our newsletter and following us on social media. You'll be the first to know about new products, promotions, and exclusive offers. Plus, when you sign up today, you’ll get 15% off your first purchase—don’t miss out!